Company profile

Netcare 911 is a leading pre-hospital risk management and emergency medical assistance provider. The company is a wholly-owned subsidiary of Netcare Limited.

Netcare 911’s services include the following: 

  • Fully integrated, world-class emergency medical assistance
  • Patient evacuation by road or air
  • Telephonic medical advisory services
  • Remote site clinics
  • Medical services to mining and industrial clients

Our core competence lies in providing single-source medical evacuation capabilities in South Africa, where we have an extensive footprint in all nine provinces, as well as in countries in and around the African continent.  

We are committed to offering the best response times and paramedical expertise in the EMS industry, as well as to achieving and maintaining the highest clinical standards in every facet of our operations. 

Since our inception in 1998, Netcare 911 has made significant, ongoing investment in operational resources and capabilities. Our investment in a state-of-the-art emergency operations centre, a fleet of road and air ambulances and skilled staff resources combine to provide service quality, optimum response performance and resource availability. Our extensive infrastructural capacity makes Netcare 911 the preferred emergency management assistance provider in South Africa.

At Netcare 911, we benchmark our protocols, training, equipment and the performance of our staff members against international guidelines and standards. The competitive advantage that Netcare 911 has achieved is underpinned by:

  • a strong track record of practical experience in the provision of in-field emergency assistance solutions;
  • an established culture of performance-measured initiatives to ensure a continued high standard of expert clinical care;
  • the capacity to deliver an entire emergency service package and the organisational support necessary to sustain these services; and
  • pre-hospital assistance solutions, telephonic advisory services and expertise in evacuation transportation. 

Ongoing investment in operational resources and capabilities helps ensure world class quality service.

Our strategic partner


In the interest of providing members of the public  with a fully integrated emergency medical service, Netcare 911 concluded a sponsorship agreement with Telkom in 2014.

Telkom is a leading communications services provider in South Africa and on the African continent. Telkom provides services to business, residential and mobile customers and has approximately 3.7 million telephone access lines in service and 183 880 ports connected via MSAN access. Telkom offers customers a wide range of services and products, including fixed-line services, data centre operations, mobile solutions and convergence, amongst others. Telkom believes that seamless connectivity will lead to a better, more prosperous life for all South Africans.

Commenting on the sponsorship, Dr Brian Armstrong, chief operating officer of Telkom, said that the two South African born and bred companies are a particularly good fit. “This synergistic partnership is an important part of our strategy of enabling our customers to conduct their core business, by providing the necessary ICT infrastructure. We are proud to be associated with one of South Africa’s most trusted brands, Netcare 911.”