Corporate emergency medical services (EMS) cover


Netcare 911's Corporate EMS Cover provides corporate clients with pre-hospital emergency medical care for their workforce, offering them peace of mind that they can rely on world class care in the event of any medical emergency.

Netcare 911’s extensive road and air ambulance infrastructure enables us to manage emergency medical care provided to corporate clients’ employees throughout South Africa. This includes all associated transportation costs, which are charged for on a fee-for-service basis to the corporate client. In most cases the costs will be covered by the Compensation Commissioner.

Netcare 911 guarantees response to their members, as well as compliance with emergency medical procedures as specified in the Occupational Health and Safety Act.

Benefits for corporate clients who contract with Netcare 911

  • 24-hour access to Netcare 911’s national emergency operations centre, (including our Health-on-Line medical advice service and telephonic trauma counselling by trained counsellors.
  • The cover allows for easy recognition of the client by loading the client onto Netcare 911’s integrated call taking (ITC) system.
  • Loading the client onto a GPS system ensures prompt dispatch of emergency medical resources in the event of a medical emergency. 
  • Emergency call incident management and triage.
  • Response by road or air to the scene of a medical emergency. Netcare 911 response vehicles are tracked and monitored and the responding vehicle’s position or a delay in reaching an emergency scene can be relayed to the corporate client at any given time.Transfer of injured or ill employees from the scene of an incident or accident to the nearest, most appropriate facility for further treatment, if appropriate.
  • Facilitation of medically justified inter-facility transfers. 
  • Standby and assistance with emergency evacuations and/or mock drills at the client’s premises.
  • In the event of a disaster at the client’s premises, Netcare 911’s emergency operations centre will act as the central control centre, and our personnel will be responsible for disaster management coordination, activating the appropriate emergency services that are required to render assistance on site, as well as medical facilities to receive and provide further treatment for those injured in the disaster.
  • Coordination of the disaster will be handled by Netcare 911 personnel.
  • Netcare 911 has a formal system where complaints can be logged and voice records retrieved in order to ensure proper investigation in case of a complaint.
  • First aid training for clients’ employees is  available at client rates.

Health-on-Line service*

Netcare 911's Health-on-Line benefits ensure that assistance and advice, in both emergency and non-emergency situations, is just a phone call away.

Health-on-Line benefits for corporate clients:
  • Access to telephonic medical advice 24 hours a day.
  • General non-emergency medical information as well as advice in emergency situations.
  • Advice on nearest appropriate medical facilities.
  • Guidance on medication and their possible side-effects.
  • Immediate escalation to Netcare 911’s emergency dispatch, should emergency medical intervention be required. 
  • Poison advice.
 * Terms & Conditions apply.

 Note: While Netcare 911 strives to ensure access to advice in a caller’s home language, this is unfortunately not always possible. However we do ensure the availability of call takers who are fluent in English, Afrikaans, Sotho and Zulu.