Company Overview

Netcare 911 is the wholly-owned pre-hospital risk management and emergency assistance subsidiary of Netcare Ltd. Listed on the JSE, Netcare Ltd, operates and manages the largest hospital and doctor network in the world outside of the United States of America.

Since inception in 1998, Netcare 911 has invested extensively in infrastructural resources and capabilities, and the result is the capacity to demand a high standard of performance accountability.

As one of the largest Emergency Medical Service Providers in the world, Netcare 911 prides itself on offering fully integrated and efficient turnkey solutions to patients in crisis situations. Our core competence encompasses world-class emergency medical assistance, evacuation by road or air transportation, telephonic medical advisory services and a range of innovative products coupled with extensive management expertise thus, mitigating risk on behalf of our clients.

Our purpose is simple: “Helping care for the health of humankind”. Within this mission Netcare 911’s core value of care underscores every aspect of the group’s operations. This is detailed in the Netcare value statement – “We care about the dignity of our patients and all members of the Netcare family. We care about the participation of our people and our partners in everything we do. We care about truth in all our actions. We are passionate about quality care and professional excellence.”

Our core value of care was best demonstrated in December 2005. Together with Netcare Limited, Discovery Health, the Jewish Board of Deputies and with the support of the Department of Foreign Affairs, we were a part of the rescue mission to evacuate injured and stranded South Africans from Phuket (Thailand). Netcare 911 provided the medical team consisting of 20 medics including doctors; Trauma & ICU trained nurses and paramedics.

The rescue mission was the first mass evacuation of tourist nationals from Phuket by any country.

Our values of participation, dignity and passion extended to maintaining ongoing relief efforts. During the following 2 months volunteers from all across the Netcare group of companies including Netcare 911, spent their days and evenings at O R Tambo International airport packing donated goods and supplies for shipment to the affected areas. A further R6,2 million, raised by the SA Tsunami Relief Fund in conjunction with Pick ‘n Pay Retailers, was donated in 2007 to rebuild the “South Africa Village” in Bande Aceh (Indonesia).

The company is dedicated to achieving and maintaining the highest clinical standards in every facet of operations by continuously benchmarking Protocols and Standard Operating Procedures against current International Best Practice - ensuring sustainable professional development of all Netcare 911 personnel.

• A strong track-record of practical experience in the provision of in-field emergency assistance solutions;
• An established culture of performance measured initiatives to ensure a continued high standard of expert clinical care;
• The capacity to deliver on a comprehensive emergency medical service solution and the self-owned infrastructural capabilities to sustain these services.